The agreement between GradeAcer and the families, mentors and schools who use it.
Draft of 31 August 2026 — not yet in force
Draft for review — not yet in force
The wording below describes how this service actually works, and is written to be read by the people it affects. It has not yet been reviewed by the operator's legal advisers, and These Terms of Service cannot take effect until the following are settled:
Until then, please raise any question through the contact page.
These terms are the agreement between you and the company that operates GradeAcer. They apply whenever you use the service, whether as a parent, a mentor, a school, or a learner signing in to a profile someone has made for you.
By creating an account you accept these terms. If you are accepting them for a school, you confirm you are authorised to bind that school.
The approved wording for this section has to state:
An account is created by an adult. A child does not sign up on their own: a parent, or a member of staff at a school, creates the learner profile a child uses, and remains responsible for that profile.
A learner may sign in to their own profile once it has been created for them. The adult who created it can see and manage it, and can delete it.
By creating a learner profile you confirm that you are the child’s parent or guardian, or that your school is entitled to create it for that child.
The approved wording for this section has to state:
Signing in uses a one-time code sent to your email address, or a Google account you choose to connect. There is no password: the service never asks for one and never stores one.
Keep access to your email account secure, because anyone who can read your email can request a code. Tell us through the contact page if you believe someone else has reached your account.
You are responsible for what happens under your account, including what the learner profiles you create do.
A family account holds the learner profiles an adult creates for their own children.
A school account holds staff and learners. School administrators and managers can add members, create learner profiles, and invite a learner’s parent so that the parent can see that learner’s progress.
Within a school, staff see the learners in their school and nobody else’s. A parent invited to a learner sees that learner and nobody else. A school is responsible for the invitations it sends and for the staff it admits.
Paid plans are subscriptions. A subscription renews automatically for further periods of the same length until it is cancelled, and the price for each period is taken at the start of it.
New family subscriptions begin with a fourteen-day free trial. If the subscription is not cancelled before the trial ends, the first payment is taken at that point.
You can cancel at any time. Cancelling stops the next renewal; access continues to the end of the period already paid for, and is not cut short.
If a renewal payment fails, the subscription enters a grace period during which the card can be corrected. If it is not corrected, access ends.
Card details are entered directly with Stripe, the payment provider. This service never receives or stores a card number.
The approved wording for this section has to state:
Alfi is an AI tutor. It generates explanations, questions, worksheets, lesson plans and marking automatically, and like every such system it can be wrong, incomplete, or confidently mistaken.
It is a study aid. It is not a teacher, not an examiner, and not a substitute for the judgement of a parent or a qualified educator. Do not rely on it as the sole basis for a decision about a child’s education, and do not treat its marking as an authoritative assessment of attainment.
It gives no medical, psychological, legal or financial advice, and nothing it produces should be understood as a diagnosis or an assessment of a learning difficulty.
Adults should supervise how children use it, as they would any tool that generates its own text.
To answer a question, mark a piece of work or read handwriting, what is submitted has to be sent to the AI providers that do that work. Typing sends text; using speech input records and sends audio to be transcribed; photographing written work sends that photograph to be read.
The providers involved, and what each receives, are named in the privacy policy. Submitting work therefore means it leaves this service, and you should not submit anything that must not.
You keep ownership of what you or a learner submits. You give the operator permission to use it only to deliver the service — to answer, mark, transcribe, and show progress.
Do not use the service to do any of the following.
The service, its software, its design and the teaching material supplied with it belong to the operator or its licensors. Using the service does not transfer any of that to you.
What you and your learners write, say and upload remains yours.
Material the AI generates for a learner — a worksheet, a lesson plan, a slide deck — may be used freely for teaching that learner or that class. It may not be resold or redistributed as a product.
The service depends on outside providers for hosting, payments, email, video, live messaging and AI. They are named in the privacy policy.
Their availability is not within the operator’s control, and an interruption at one of them can interrupt part or all of the service.
The service is provided as it is, and is not guaranteed to be available without interruption. Maintenance, faults and provider outages all cause downtime.
Features change. The operator may add, alter or withdraw them, and where a change materially reduces what a paid plan provides, subscribers will be told.
An account may be suspended or closed for a serious or repeated breach of the acceptable use section, or where the law requires it.
You may stop using the service and close your account at any time.
Closing an account ends these terms for you, other than the sections that by their nature survive it — intellectual property, liability, and governing law.
What happens to your data when an account closes is described in the privacy policy.
Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.
Subject to that, the service is provided without warranty that it will be uninterrupted, error-free, or that anything the AI produces will be accurate or suitable for a particular purpose.
The approved wording for this section has to state:
The approved wording for this section has to state:
These terms may change. When a change materially affects your rights or what you pay, account holders will be told before it takes effect, and the date at the top of this page will show the version in force.
Continuing to use the service after a change takes effect means accepting it.
The approved wording for this section has to state:
Questions about these terms, and any notice you need to give under them, can be sent through the contact page.
The approved wording for this section has to state: